Dear Customer,
We would like you to know about the following planned maintenance window.
Service Affected: Full update of our website and the Clientarea
Impact: Minor/major Impact
Start Date: Saturday, 14th October 2017 @ 09:00 AM (GMT)
End Date: Monday, 30th October 2017 @ 09:00 AM (GMT)
Description:
The current website and Clientarea have been with us for a few years now and we feel it is time to move forward and make some radical changes.
We're updating the website and the Clientarea to its next incarnation. These are mostly visual changes with some functional changes and optimizations that will make sure the website is technically up to date again. Some functions might look slightly different and some functions are removed, moved or added so please be aware of this. If things look different or something seems to have 'moved' this is very likely to be intentional, but let us know if this doesn't seem to work for you.
We don't expect any downtime at all but will keep it to the bare minimum if we do need to restart for some unexpected reason.
At certain points, especially in the quieter time on the weekends, things may look somewhat 'messed up' for little periods of time and we ask your patience and offer our apologies for that as we're also taking this opportunity to test and optimise the way the website works with a live Test panel. Sometimes design and/or functions works out differently from expected and we have to adjust 'on the fly' if our test panel indicates things are not as they should be.
It is the first time we'll implement this big a change and in this new 'Test panel' project type so please do bear with us for a little bit If needed.
We apologise for any inconvenience that this may cause and if there are any questions, please contact our technical support team.
Kindest Regards
Support team
Update:
We have made some minor adjustments to the front-end but the majority of the planned changes were not received by the test group as we had hoped for. We also found some technical glitches that we prefer to solve before moving everything over.
This means that we have left most of the website as you are accustomed too and we will go through another round of adjusting and designing before we roll out the changes we planned.
This does not affect the way you can use the site at the moment and we will reschedule the design update to another date in the near future.
Friday, September 15, 2017
