Dear Customer,
We would like you to know about the following possible disruption of service.
Service Affected: Performance issues, possibly caused by a targeted DDOS attack, on 1 specific server (Gimli)
Impact: Varied Impact, such as slow performance that may lead to site seemingly being unreachable
Start Date: Thursday, 7th of February 2019, 12:15 AM (BST) - 1:15AM (CET)
End Date:
Status Report: Service Status
Description:
We're seeing performance issues, that may be caused by a targeted DDOS attack, on 1 specific server (Gimli).
Our alert system warned about this in the very early stages and we are focussed on identifying cause/the attacker(s) and filtering the traffic as soon as possible.
We apologise for the inconvenience that this may cause and if there are any questions, please contact our technical support team.
Kindest Regards
Support team
Update:
The issue seems to be more difficult to tackle than expected.
We're working hard to get this server back to its normal performance asap
Update:
The server is back to its perfect performance again.
Our apologies that it took a little longer than we all hoped it would do.
We will also plan to move the current sites away from this hardware and datacentre, as these seem to have been the issue, but we'll notify the users of this server before we do so.
Thursday, February 7, 2019
