Dear Customer,

We would like you to know about the following planned maintenance window.

Take note: The date of this maintenance window has changed from the 2nd to the 9th of November 2019

Service Affected: Full update of our website and the Clientarea

Impact: Major Impact

Start Date: Saturday, 9th November 2019 @ 10:00 AM (GMT)

End Date: Saturday, 9th November 2019 @ 06:00PM (GMT)


We're using a maintenance window to roll out some major new functionality and security-related options.

At this time, our website and Clientarea are being prepared and will be undergoing maintenance and updates of its core as we move to a new version of our general, public website.
This will help us to get our security to an even higher level, iron out some issues that we found along the way, and to the site ready for the possibility to add new functionality in the future much more easily.
As most of this will be 'under the hood' work you may or may not see any changes on the public side of things, but it should help us solve some long-standing issues now and give us more secure, stable and flexible options for the (near) future.

This means that only the general website, Clientarea and related services won't always be available.
All other (Hosted) services and all Hosting & Domain services will continue to work as usual.
We will do our utmost to keep the downtime to a minimum.

We apologise for any inconvenience that this may cause and if there are any questions, please contact our technical support team.

Kindest Regards
Support team

Update 01/10/2019:
In our preparations for this upgrade/update we have found that there may be an issue with a couple of important, external functions.
We have tried to get these possible issues tackled and they may not even happen but we have decided that they are too important to take a risk with.
Therefore, we have moved the maintenance window to next week so we have a little more time to make sure no unexpected issues will arise from this.

Monday, October 21, 2019

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