Dear Customer,

We would like you to know about the following unplanned outage.

Service Affected: Our website and Clientarea

Impact: Minor/major Impact

Start Date: Wednesday, 10th of November 2021,  10:25 AM (GMT)

End Date: Wednesday, 10th of November 2021,  10:45 AM (GMT)

Status Report: Service Status

This morning our warning systems indicated that certain servers, services and/or clusters were having connectivity issues.

Upon investigation, our technicians found that it wasn't anything in our soft- or hardware nor the data centres we use.
It quickly became apparent that it was all related to one of the Internet Carriers.

Some servers/services only had limited accessibility because not (all) data would reach them.

The problem is now solved by the carrier so the availability of our data centres and your server en websites are back to their normal level. 

Note that our email support, telephony and all our client's websites and services were uninterrupted and worked as expected at all times.

We apologise for the inconvenience that this may cause and if there are any questions, please contact our technical support team.

Kindest Regards
Support team

Wednesday, November 10, 2021

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