Dear Customer,
We would like you to know about the following unplanned outage.
Service Affected: Server cluster Gimli
Impact: Major Impact
Start Date: Friday, 23rd of May 2024, 11:58 AM (GMT)
End Date: Friday, 23rd of May 2024, 12:27 PM (GMT)
Status Report: Service Status
Description:
The Gimli cluster went offline again, during normal operating conditions.
It seems that the connection to the storage connection is at fault, not the storage itself, which was the indication yesterday and therefore it didn't get solved by just attaching other storage untis.
The whole server will now be moved to new hardware and connected to new storage units a.s.a.p.
No data should get lost.
We apologise for the inconvenience that this may cause and if there are any questions, please contact our technical support team.
Kindest Regards
Support team
Update 1:
The cluster, and all sites and services, came back online very shortly after we posted the initial notification.
We are further investigating to see what/why this happened and how we can prevent this in the future.
Again, apologies for any inconvenience.
Friday, May 3, 2024
