Dear Customer,
We would like you to know about the following unplanned outage.
Service Affected: Server cluster Gimli
Impact: Major Impact
Start Date: Thursday, 2nd of May 2024, 12:10 PM (GMT)
End Date: Thursday, 2nd of May 2024, 12:44 PM (GMT)
Status Report: Service Status
Description:
A few minutes ago, the Gimli cluster went offline during normal operating conditions.
Investigations did not give a conclusive reason for this happening so our engineers have to dig deeper and see what service was causing this.
We apologise for the inconvenience that this may cause and if there are any questions, please contact our technical support team.
Kindest Regards
Support team
Update 1:
We've narrowed the issue down to issue with the storage cluster, we're further investigating and moving data away from the affected storage unit.
Technicians have already been send to tackle the issue asap and we'll keep you updated here.
Update 2:
Our technician have taken the troublesome storage units out of the mix and moved all their data to other units.
All websites and services have come back online and all should be well again.
We will monitor this situation for the hours to come but we are confident that the issues has been dealt with permanently.
If you do run into any issue, please send us a ticket/support request so we can look at that individual case.
Thursday, May 2, 2024
