GENERAL TERMS AND CONDITIONS OF SERVICE
1. INTERPRETATION
1.1 Definitions
In these General Terms and Conditions unless otherwise stated:-
“Act” means the Telecommunications Act 1984;
“Additional Charges” means any charges payable to R the Company for services not included in the Specified Service, details of which can be found on R the Company’s website through http://rthecompany.eu and which are payable in accordance with Clause 5 and which may vary from time to time;
“Agreement” means any contract for the provision of Services by R the Company to the Customer which incorporates these Conditions;
“Amendment Notice” means any notice of variations to the Charges in respect of the Services as may be issued from time to time:
“Charges” means the charges payable by the Customer for the provision of the Services details of which can be found on R the Company’s Website through http://rthecompany.eu which may vary from time to time;
“Company” means R the Company Limited, a company registered in England and Wales under number 08389542 whose registered office is currently situated at R the Company Limited, 26 Yrok Street, London W1U 6PZ, United Kingdom
“Commencement Date” means the date upon which R the Company confirms acceptance of the Customer’s offer to pay for the Services in accordance with these Conditions;
“Credit/Debit Card” means any credit card or debit card issued by financial institutions which is acceptable to R the Company and include but are not limited to Master Card, American Express, Switch Card, Delta Card and Visa Card.
“Duration Period” is the period commencing on the Commencement Date and expiring on the date the Agreement is terminated in accordance with Clause 8 of these Conditions;
“Equipment” means the computer software provided by R the Company in respect of the Specified Service;
“Naming Organisation” means one of the registrars R the Company uses for .uk, .com, .net, .org, .info, .biz and .name domains or such other Naming Organisation as R the Company may specify to the Customer from time to time;
“ICANN” means Internet Corporation for Assigned Names and Numbers;
“Initial Registration Period” means the minimum number of years that registration can eb obtained for, for example two years for .uk and one year for .com, .net, .org, .info and .biz domains commencing on and including the date of the application for Registration;
“Intellectual Property Rights” means all or any registered or unregistered intellectual property rights in any part of the world, including but not limited to patents, design rights, copyrights, topographical rights, know-how, rights in inventions and ideas and rights to confidence together with any right to apply for any such intellectual property rights and the benefit of any applications for any such intellectual property rights;
“Order” means a request made by the Customer to R the Company for Services to be supplied subject to these Conditions;
“PayPal” means the payment services offered by PayPal (Europe) Ltd.;
“Registration” means an application by R the Company acting as agent for the Customer to register domain name(s) with the Naming Organisation;
“Renewal Period” depends on the Services ordered by the Customer and can range from 1 to 10 years, if applicable for that domain name.
“Service” and “Services” means the providing of an SiteMuze, VPS or dedicated Sserver, the Registration of domain name(s) and/or hosting the domain name(s) and/or websites of the Customer, or any other products or services of R the Company;
“Specified Service” means the Service ordered by the Customer.
“UDRP” means Uniform Domain Names Dispute Resolution Policy;
“Working Day” means a day other than a Saturday or Sunday on which the Clearing Banks in the United Kingdom are open to the public for the transaction of business.
1.2 References
In this Agreement, references to “this Agreement” are references to this Agreement together with any document referred to or incorporated herein;
“Clauses” are references to clauses to this Agreement;
“Persons” include a reference to anybody corporate, unincorporated association or partnership; the singular shall include the plural and vice versa;
“Third Party” is a person who is not a party to this Agreement; references to a statute, statutory instrument, regulation, order or licence is a reference to that statute, statutory instrument, regulation, order or licence as substituted, varied or re-enacted from time to time, unless the context otherwise requires.
1.3 Include
The words “include” and “including” are to be construed without limitation.
1.4 Headings
The headings in this Agreement are for convenience only and shall not affect the interpretation of these Conditions.
2. TERMS OF CONTRACT
2.1 Incorporation of Conditions
These Conditions shall apply to and be incorporated into any Agreement between R the Company and the Customer relating to the Services.
2.2 Conflict
Subject to any special conditions agreed between R the Company and the Customer, these general Terms and Conditions shall apply and shall prevail over any other term of this Agreement. No variation or waiver or addition to this Agreement shall be binding on R the Company, unless and until it is confirmed in writing by R the Company.
2.3
Company may revise these Terms and Conditions at any time by amending them and posting an up to date copy on R the Company Website. Customer should check the Terms and Conditions regularly as Customer’s use of R the Company Website and Services will be deemed an acceptance of the Terms and Conditions existing at that time.
3. SUPPLY OF THE SERVICES
3.1
R the Company agrees to supply the Services to the Customer on the following conditions, though please note that these conditions are not an offer to provide service but merely a statement of the terms on which we would provide them. (a) R the Company shall (subject to Clause 4.1) supply the Services to the Customer as soon as reasonably practicable and in any event no later than 30 days from the Commencement Date of the Agreement; (b) R the Company shall inform the Customer of any delay in the delivery of the Services as soon as reasonably practicable; (c) R the Company shall provide a full refund of the Charges (subject to Clause 4.1) to the Customer if it is unable to supply the Services within 30 days from and including the Commencement Date of the Agreement; and
3.2 Risk and Title
(a) risk in any Equipment shall pass to the Customer on delivery; and (b) R the Company shall retain ownership of the Equipment for the Duration Period of this Agreement.
3.3 Warranty
R the Company warrants to the Customer that the Services will be provided using reasonable care and skill but at all times this will be subject to downtime caused by routine or emergency maintenance by the Customer or occasioned by third parties. R the Company will not be liable to the Customer or any third party for any losses whatsoever caused by such downtime.
3.4 Web hosting
A web hosting package will send a warning when at 80% use of the diskspace or bandwidth resources. Usage will be checked daily. Customer can request an upgrade to a larger package to solve suspend issues and these increases will be limited to once per day. R the Company reserves the right to change the server used for this service to a server which is suitably equipped for the customer’s usage. In such cases a suspension of the service may be technically unavoidable.
The Customer shall at all times use the web space exclusively as a conventional web site. The Customer shall not use the web space or the Services in any way which may result in an excessive load on the Equipment, including but not limited to installing or running web proxies, using the Customer’s allotted space as online backup or storage, or mirroring mass downloads. Use of the web space and the Services shall be in a manner consistent with this Agreement and shall not in any way impair the functioning or operation of the Equipment or network. Should the Customer’s use of the Services result in an overly high load on the Equipment, then in R the Company’s sole discretion, R the Company may suspend the Customer’s account until the cause of any such overload is determined and resolved.
4. REGISTRATION OF DOMAIN NAME(S)
4.1
R the Company does not accept responsibility nor does it make any warranty that the domain names(s) requested by the Customer will be accepted for registration in the register of the Naming Organisation nor will it be liable for any costs of the Customer incurred if the application for Registration is unsuccessful. R the Company does not accept responsibility for any liability to third parties for breach of their Intellectual Property Rights in relation to the domain name(s) requested by the Customer.
4.2
Upon successful Registration R the Company will host the Customer’s domain name(s) for the Initial Registration Period and for such time as it remains validly registered to the Customer subject to such rules of the respective Naming Organisation as may be in force from time to time and which can be reviewed, after logging into your client account, from within the Clientarea.
4.3
Notwithstanding Clause 4.2, R the Company reserves the right to suspend or cancel any application for Registration or refuse to host a domain name(s) in the circumstances set out in Clause 11.1 of this Agreement.
4.4
Once we fulfil your domain order we shall notify you of the successful registration of the domain name(s).
We will host your domain name(s) for the initial pre-paid registration/billing period and for all future registration/billing periods. Unless terminated, at the end of each registration period your domain name will automatically renew for an additional registration period and you further authorise R the Company to debit your account for the renewal fee associated with such renewal registration period and any related fees or charges. Your account will be automatically charged at the beginning of each registration/billing cycle, for the entire cycle.
4.5
The Customer acknowledges that any disputes arising out of the use of its domain name(s) requested by the Customer will be resolved for .uk domains in accordance with the Nominet UK Dispute Resolution Service which can be accessed https://www.nominet.uk/domain-support/uk-domain-disputes/ and for .com, .net and .org as well as .info, .biz and .name domains in accordance with the UDRP which can be accessed http://www.icann.org/udrp/udrp.htm which may impose restrictions on the termination or transfer of a domain name(s) with its current host during or pending the settlement of such a dispute. Any disputes must be referred to the compliance department at compliance@rthecompany.eu.
4.6
Subject to Clause 17 the Customer shall be permitted to transfer his domain name(s) to another host other than the R the Company upon termination of this Agreement in accordance with Clause 8.
4.7
The Customer agrees and accepts that for reasons of security the R the Company will apply a transfer lock to protect the transfer of a domain name. The Customer will nevertheless be able to remove the transfer lock in order to allow a transfer of a domain name which has been applied for by third parties.
4.8
You acknowledge and agree that R the Company or its agents, assignees or licensees may, upon registration of your domain name, associate any data of any kind, in R the Company’s sole discretion, with the Domain Name registered in association with Your Web Site or any URL incorporating said Domain Name until you replace such data with the Web Site. This paragraph shall apply to any and all web pages generated by R the Company, whether in connection with HTML standard response codes or otherwise, including but not limited to 404 error pages.
5. CHARGES
5.1 Payment on demand
All accounts are payable on demand. In the absence of demand, payment in full for the goods supplied shall be made by the Buyer to the Seller on or before the fourteenth day following the date of the invoice. The Seller shall also be entitled to charge such reasonable costs as it may incur in recovering any overdue balances.
5.2 Invoicing
R the Company shall be entitled to issue an invoice for the Charges on the Commencement Date or as soon thereafter as is reasonably practicable. The invoice shall be entered into the Customer’s administration menu and the Customer shall be responsible for checking receipt. R the Company will, if specifically requested and required, provide invoices through the postal system but subject to payment of R the Company’s Additional Charges that are in force from time to time.
5.3 Payment term
The customer agrees to pay for all products, services and features in advance; except when noted otherwise. Please see the product and it’s specifications on our website for billing cycles of all R the Company products.
5.4 Order payment
Payment of the Charges can only be made through one of the available payments options as offered to you and the Customer shall provide correct and full details when he makes an Order for the Services. There might be an additional cost related to a given payment gateway and these will be shown during the ordering process, giving the Customer the option to opt for any payment option available to them. Payments processed by Pay Pal are subject to Pay Pal’s terms and conditions of service, and R the Company makes no representations or warranties with respect to those services.
5.5 Change of charges
R the Company shall be entitled to vary the Charges from time to time with effect from the date specified in the Amendment Notice. R the Company shall issue an Amendment Notice no later than 4 weeks prior to the date that any variation of the Charges shall come into force.
5.6 Change of Terms
The Customer shall no later than 4 weeks from the date of deemed receipt of the Amendment Notice send a counter notice to R the Company accepting or rejecting the terms of the Amendment Notice. In the event that the Customer specifies in the counter notice acceptance of the terms of the Amendment Notice or fails to send a counter notice within the specified period then the terms of the Amendment Notice shall apply as from and including the date specified in the Amendment Notice and this agreement for Services shall be deemed to be varied accordingly. In the event that the counter notice rejects the terms of the Amendment Notice then until such date as this Agreement has been terminated in accordance with this clause the Customer will be charged the Charges as varied from and including the date in the Amendment Notice. Upon receipt of the Amendment Notice the Customer has the right to terminate this Agreement with effect from the date in the Amendment Notice, such notice of termination to be received by R the Company no later than 14 days before the date in the Amendment Notice.
5.7 Telecommunication charges
The Customer acknowledges that the Charges are exclusive of any telecommunication charges. All telecommunication charges incurred by the Customer in connection with the use of the Services remain solely at all times the responsibility of the Customer. R the Company does not accept liability or responsibility for any such charges.
5.8 Late payment charges
If the Charges are not paid in accordance with the R the Company’s invoice, R the Company shall be entitled so far as is permitted by law and without prejudice to any other rights it may have to charge interest on the outstanding amount (both before and after judgement) at the rate of 6% above the base rate from time to time of HSBC Bank plc, SUTTON Surrey from and including the due date but excluding the date the outstanding amount is paid in full.
5.9 Crediting
Neither R the Company or the Customer shall be entitled to set off a credit against any amount owed to it by the other under the terms of this Agreement or under any other agreement prior to completion of this Agreement.
5.10 Refunds
The customer acknowledges that paid invoices related to all services are non-refundable, in whole or in part if the contract is terminated by the customer during the period to which the payment relates. Any contract terminations approved under our 30 day Money Back guarantee offer or the UK Distance Selling Regulations (2000) are subject to refund.
5.11 VAT
All prices exclude VAT at the current rate. (20.0%)
5.12 Data transfer volume
The volume of included data transfer may be limited, depending on the chosen package. Unless otherwise contractually agreed, the volume limit of data transfer is limited to six (1) GB (Gigabytes) per package. The volume of data transfer is the sum of all transfers resulting from the customers package. Any additional volume of data transfer will be charged at the following rates:
1. For Customers who ordered prior to January 1st, 20011: all Server and Shared hosting Customers will be charged with 4 GBP per Gigabyte.
2. For customers who ordered between January 1st 5th 2011 and July 1th 2013: all server and shared hosting customers will be charged with 0,99 GPB per Gigabyte.
R the Company may modify the prices giving fifteen (15) days notice.
5.13 Chargebacks
Any customer withdrawing payments via bank or credit card, Direct Debit or Pay Pal (referred to as “chargeback”) in a way R the Company believes is unfair shall incur a punitive fine of £10. The same punitive fine will be incurred if payments made are then rejected by our bank.
5.14 Internal domain transfers
Internal domain transfers will incur the same charges as domain registrations.
5.15 Non-payment
Customer accounts that are not settled by 20 days after due date will be passed to a debt recovery agency and will incur an administration fee of £15.00.
6. CUSTOMER OBLIGATIONS
6.1
The Customer shall:-
6.1.1
Keep full security copies of the Customer’s computer programs data base and computer records on a daily basis or more frequently if required by best computing practice;
6.1.2
Obtain the consent of individuals whose personal data are to be held on the register of the Naming Organisation and promptly notify R the Company of any changes to the Customer’s registered details including (but not limited to):- (a) name and address of the Customer; (b) name, postal address, e-mail address, telephone and fax number of the technical contact and administrative contact of the Customer’s domain name(s) and in any event provide such information within 15 days of a request for such information from R the Company.
6.1.3
In order to maintain the data-transfer volume restrictions, check all email accounts in regular intervals and download the email stored therein. R the Company may, should the capacity of the Customer’s email boxes be exceeded at any time, return all subsequently received emails to the senders without notice to the Customer. Email accounts that have not been used for for a period exceeding two (2) months (i.e., the account has not been accessed by the Customer and email has not been downloaded for a period of two month) are subject to suspension by R the Company. Upon such suspension, R the Company will send a notification to the Customer’s primary contact email address, announcing the suspension of the account. Failure to respond to such notice with a request for reinstatement of the account may, at R the Company’s sole discretion, lead to the termination of the subject account and the email box may be deleted from R the Company’s servers. In such cases, R the Company takes no responsibility for the loss of any data and/or emails still located in such account and the Customer’s has no recourse against R the Company for any damages resulting from the loss of such data.
6.1.4
Notwithstanding Clause 20.5, keep confidential all passwords received from R the Company for the purpose of the Services and notify R the Company immediately upon becoming aware that a password has become known to an unauthorised third party.
6.1.5
Only make use of the Services for a legitimate and lawful purpose.
6.1.6
Complete its own tests for computer viruses in accordance with best computing practice prior to each and every operational use of the Services.
6.1.7
Ensure that the Customer’s home page created from the Equipment supplied by R the Company contains the full name and address of the Customer.
6.1.8
Allow R the Company to access the Customer’s home page to check for any infringements of the Customer’s obligations under this Agreement.
6.1.9
Ensure that it complies at all times with all relevant laws and obligations including but not limited to any licence under the Act which is applicable to the Customer and all related laws in any territory in which the Customer is situated or in which the Customer’s Website may be accessed or made available. The Customer must also obtain any relevant consents and approvals for the installation and use of the Equipment. R the Company will have no liability under this Agreement for failure to comply with its obligations in any case where the Customer does not comply with any such relevant laws or obligations or does not obtain such consents or approvals.
6.2
The Customer shall NOT:-
6.2.1
modify or alter the Equipment without the prior consent of R the Company;
6.2.2
send, transmit, make available, copy, retransmit, broadcast or publish (whether directly or indirectly) in whatever form any data, information or contractual rights, material or statement which infringes the Intellectual Property Rights or contractual or statutory rights of any person or legal entity or the laws or statutory regulations relating to defamation, contempt, blasphemy, infringement of privacy or personal data rights and any equivalent or related laws in any territory in which they are or may be accessed or made available;
6.2.3
make use of the Services to send or cause to be sent or forwarded electronic mail without the express or assumed agreement of the respective recipient. This shall include but not be limited to not sending large numbers of electronic mails with the same content which is commonly referred to as “spamming”;
6.2.4
Use of the IMAP account as a “virtual drive”, i.e., to store files as attachments or in any other manner, is strictly prohibited. IMAP accounts may be used for no purpose other that in the context of normal email traffic.
6.2.5
use the Services to obtain or offer or permit to be offered for profit or otherwise any material, images, displays or services which are erotic or pornographic including but not limited to any other material, images, displays or services which are offensive, illegal or immoral or which is in breach of any legal obligation;
6.2.6
arrange its home page(s) in a way that leads to a risk of or causes an excessive load on the server provided by R the Company in connection with the Services;
6.2.7
exceed the relevant data transfer volume applicable to the Specified Service unless the Customer has agreed with R the Company to pay Additional Charges as may vary from time to time for the data transfer volume exceeding the agreed level in the Specified Service.
6.2.8
use the Services in a manner which infringes a third party’s copyright or other intellectual property rights of whatsoever nature.
6.3
The customer must ensure that any use of R the Company’s Services, by themselves or others via their account, are not knowingly or negligently used for i.e. creating, transmitting, exceeding the quota limit, publishing or uploading any electronic material (including, without limit, files that contain viruses, corrupted files, Trojans or any other similar software or program) which is known or likely to cause, interrupt, damage, destroy or limit the functionality of R the Company’s services or any other Internet user or person.
6.4
Without prejudice to any other rights of R the Company arising from this Agreement or otherwise, the Customer will indemnify R the Company against all claims, losses, liabilities, expenses, fines and penalties of whatsoever nature made, incurred or imposed as a result of a breach by the Customer of the terms of this clause.
6.5
Software is provided for online use as part of the Services (the “R the Company 1-Click installer”), and the use of such software may be subject to fees as outlined in the current fee schedule in accordance with this Agreement. R the Company’s Online Software is hosted software which runs directly on R the Company’s servers, and the Customer shall not download, install, store or make any copies of R the Company’s Online Software, nor shall the Customer sublicence the R the Company Online Software. The Customer shall not in any way translate, decompile, reverse engineer, disassemble, modify, reproduce, rent, lease, lend, licence, distribute, market or otherwise dispose of any portion of the R the Company Online Software or any copies thereof and shall not assist any third party in doing so. R the Company’s Online Software is designed to be used through R the Company’s user interface and, as such, may be utilized by any authorized user from any computer or workstation. This licence is automatically revoked upon termination of this Agreement. R the Company reserves the right to modify or discontinue the R the Company Online Software and/or 1-Click Installer at any time without notice.
7. LIABILITY
7.1
To the extent permitted by law, R the Company shall not be liable to the Customer save as expressly provided for in this Agreement and shall have no other obligations, duties or liabilities whatsoever in contract, tort or otherwise to the Customer.
7.2
So far as is permitted by law and subject to Clause 3.3 R the Company makes no warranty to the Customer as to the quality of the Services or Equipment or the fitness for purpose of the Equipment and in any event, R the Company shall only be liable for material breaches of its obligations under this Agreement and to the extent of 110% of the payment for that specific service, per breach.
7.3
Neither party shall have any liability to the other in respect of any breach of this Agreement for loss of revenue, business, anticipated savings or profits or any loss of use or value of any equipment or for any indirect or consequential loss howsoever arising, save as set out in Clause 7.3, 7.4 and 7.5 below.
7.4
Nothing in this Agreement shall:- (a) exclude or restrict R the Company for liability in respect of the death or personal injury or fraud resulting from the negligence of R the Company, its employees or agents; (b) exclude the conditions and warranties implied by Section 12 of the Sale of Goods Act 1979 and where the Customer deals as a consumer, the conditions implied by sections 13 to 15 inclusive of the said Act and by sections 3 and 4 of the Supply of Goods and Services Act 1982; or (c) where the Customer deals as a consumer, affect the Customer’s statutory rights.
7.5
The Customer will indemnify R the Company for all loss of revenue, business profits, costs and expenses arising from any failure by the Customer to use the Services in accordance with this Agreement or failure to return (if required under the terms of this Agreement) the Equipment in good condition and against any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the site by the Customer.
7.6
R the Company disclaims all liabilities in connection with the following :
- loss of material uploaded
- incompatibility of the site with any of the Customer’s equipment, software or telecommunications links
- technical problems including errors or interruptions of the site
- unsuitability, unreliability or inaccuracy of the site.
- damage, loss or corruption of the Customer’s data in any way including but not limited to unavailability following the termination or suspension of the Customer’s account.
7.7
R the Company will indemnify the Customer for claims made against the Customer by third parties for breach of their Intellectual Property Rights if such breach has been caused by the act, omission or otherwise of R the Company, its employees or agents.
7.8
Nothing in this Agreement shall prevent R the Company from pursuing payment of a debt against the Customer.
7.9
Where the Customer accesses this site from locations outside the United Kingdom, the Customer does so on the Customer’s own initiative and is responsible for compliance with local laws.
8. TERMINATION
8.1
Either party may at any time by giving notice in a written and signed summary document, terminate this agreement without compensation to the other party if the other party shall become bankrupt, or if a body corporate pass a resolution or the court shall make an order that one party be wound up, otherwise than by way of amalgamation or reconstruction, or if a receiver or manager on behalf of a creditor shall be appointed, or if circumstances shall arise which entitles the court to make a winding up order.
8.2
R the Company shall have the right to cancel this Agreement without reason upon giving aminimum of 14 days notice to the Customer and cancellation shall occur at the expiry of the notice period. The Customer may exercise the right of cancellation via the R the Company Clientarea https://rthecompany.eu/clientarea/. As a final stage of the cancellation process, the Customer must re-confirm his cancellation by replying to the e-mail and/or clicking on the link in the received “Termination requested” email. Failure to confirm will result in the account remaining active, services will auto renew and charges will continue; the Customer will remain liable for these charges.
8.3
Termination or expiry of this Agreement for whatever reason shall not prejudice or affect any right of action or remedy which shall have occurred or shall accrue thereafter to either of the parties.
8.4
R the Company reserves the right to terminate this Agreement without notice upon any of the following events:- (a) the Charges and/or Additional Charges are outstanding for more than 20 calendar days; (b) the Customer is in breach of his obligations as set out in Clause 6 and 12; (c) the Customer fails, despite prior warning to remedy a breach of Clause 6.2.7.
8.5
The customer is responsible for contacting R the Company to ensure that their cancellation request has been received.
9. Effect of Termination
9.1
On termination or expiry of this Agreement for whatever reason the following provisions shall apply:- (a) the Equipment and all copies thereof, which is the subject matter of this Agreement will be returned to R the Company in good condition if required under Clause 12.6, and in any event in no worse condition than at the commencement of this Agreement; (b) in the event that the Equipment is not returned by the Customer to R the Company in good condition, R the Company shall be entitled to compensation equal to the value of the cost of repairing the Equipment or if such Equipment cannot be repaired the cost of replacing the Equipment; (c) the non-exclusive licence pursuant to Clause 12 granted to the Customer in respect of the Equipment by R the Company shall be revoked with immediate effect; (d) the Customer shall pay immediately all Charges and/or Additional Charges outstanding under this Agreement to R the Company within 14 Working Days. (e) the Customer shall pay all amounts (if any) as and when such amounts shall fall due under the indemnity given in Clause 7.4; (f) the Customer shall be responsible for renewing the Registration of his domain name(s) and finding a new host for the respective domain name(s); (g) R the Company shall without prior notice cease hosting a domain name(s) 30 days from and including the expiry date of notice to terminate given under Clause 8.2 or 30 days from the date of termination if earlier notwithstanding that the Customer has not found an alternative host for the respective domain name(s).
9.2
Following the official cancellation of the account, R the Company Limited will without notice permanently remove the Customer’s data from its systems and equipment.
10. CONSUMER’S CANCELLATION RIGHTS
10.1
For any Customer buying as a consumer (i.e., not within the course of a business) the Consumer Protection (Distance Selling) Regulations 2000 allows you to have the unreserved right to cancel the contract within 7 days from either:- (a) the date the contract is formed; or (b) the date customer receives confirmation that the contract is formed from R the Company, whichever is the later.
10.2
For the purposes of this clause, the date the contract is formed shall be the date when the customer agrees to R the Company’s Terms & Conditions during the order process and presses the ‘Order’ button on the checkout page thereby granting consent that the Service commences.
The date the customer receives confirmation shall be the date when as a result of placing the official order, the customer gets an electronic notice in writing that the contract is formed.
10.3
Prior to the provision of services the Customer may exercise the right of cancellation through R the Company’s Clientarea.
10.4
The Customer will no longer have this right to cancel the contract under the Consumer Protection (Distance Selling) Regulations 2000 once R the Company has commenced provision of the Services with the Customer’s consent. For the purposes of this clause the Client’s consent will be deemed to be given upon the Client pressing the “Order” button.
11. LIMITATION OF SERVICE
11.1
R the Company shall be entitled to suspend access to all the Services provided within an account, if the Customer breaches the terms of this Agreement. This Clause shall not be construed in any way as limiting the termination rights of R the Company as provided by Clause 8.
11.2
In the case of Clause 6.2.6 R the Company’s right to suspend access to the Services in accordance with Clause 11.1 also applies if the Customer reaches the relevant data transfer volume but does not exceed it.
11.3
If access to the Services is suspended as a result of downtime caused by routine or emergency maintenance by the Customer the Services shall be reconnected as quickly as practicable after, in the opinion of R the Company, such circumstances giving rise to the need to suspend have ceased to exist.
11.4
Following the suspension of Services (other than for the reasons referred to in Clause 11.3) the Customer shall be obliged to apply for reconnection of access to the Services but R the Company shall not be obliged to reconnect access to the Services. On receipt of an application to reconnect R the Company may do one of the following:- (a) reconnect as soon as reasonably practicable subject to payment of all Charges and/or Additional Charges and any amounts due under Clause 7.5; (b) specify additional reasonable terms required by R the Company prior to agreeing access to the Services; (c) refuse to allow access to the Services on the basis that the breach or instruction or event which led to the suspension of access is unremedied or still remains as the case may be.
11.5
The Customer will pay any Additional Charges as may be required from time to time by R the Company for reconnection to the Services.
11.6
If the breach or instruction or event which led to the suspension of Services remains or the Customer refuses to accept the additional terms referred to in Clause 11.4(b), R the Company shall be entitled to terminate without notice;- (a) in the case of non payment of any Charges or Additional Charges, if such amounts remain outstanding for more than 20 calendar days; or (b) in the case of any other event leading to suspension of access to the Services, if it remains unremedied or additional terms are not accepted within 14 days of the suspension.
11.7
R the Company does not give any warranties in connection with the provision of goods supplied by a third party for the provision of the Services but shall, if applicable, assign to the Customer the benefit of any licence, warranty, guarantee or indemnity given by the third party supplying any Equipment to R the Company.
12. LICENCE AGREEMENT
12.1
In consideration of and subject to payment of the Charges by the Customer upon the Commencement Date of this Agreement, and the compliance by the Customer with the Terms and Conditions of this Agreement, R the Company grants to the Customer on and from the Commencement Date until the termination of this Agreement in accordance with Clause 8 of these Conditions, a revocable non exclusive licence to use the Equipment and ancillary documentation in accordance with this Clause 12.
12.2
The Customer shall receive from R the Company a revocable non-exclusive licence to utilise the Equipment for the Duration Period of the Agreement in accordance with the Terms and Conditions of this Agreement. Should the client be authorised by R the Company to have the use of multiple Equipment the following user conditions shall apply to each item of Equipment. Equipment shall cover the original software program and all duplicates (copies) hereof as well as sections of the program if these are connected with other programs. A software program shall include but not be limited to machine-readable instructions, audio visual contents and the appropriate licence materials. The licence regulations of the respective Equipment manufacturer shall also apply.
12.3
The Customer shall undertake to ensure that everyone who uses the Equipment shall observe this licence agreement. The Customer may simultaneously use the Equipment only on one computer i.e. a stand alone computer which is not networked. A “use” of the Equipment occurs, if the Equipment is located in the primary memory or in the storage medium of a computer. Equipment that is installed in a net server only for the purpose of program distribution will not be considered as being used.
12.4
The royalties received by R the Company shall depend on the frequency of use (for example, number of users), resources (for example, processor size) or a combination of both. If access to Equipment is controlled by a licence management program, copies may be made and stored on all machines that come under the licence management program. However, the use may not exceed the total number of admissible users or resources. Some Equipment which is intended for use at home or mobile use, may be stored on a primary and another computer. However, the Equipment may not actively be used on both computers at the same time.
12.5
The client may take such back up copies of the Equipment as is necessary in accordance with best computing practice. Manuals may be printed out on paper for use in the Customer’s security procedures. The client shall not be entitled to use, copy, process or transfer the Equipment in a way other than that described herein to convert the Equipment into another form (Reverse-Assemble-Reverse-Compile) or in any other way translate the Equipment, if such conversion is not indispensably provided for by express legal regulations. The client shall not be entitled to rent out or lease the Equipment or assign or sub-licence the Equipment except or expressly agreed under Clause 17 of this Agreement.
12.6
The Customer may be required, at the R the Company’s discretion, to return to R the Company all Equipment, contingent copies as well as all written documentation and advertising materials supplied in connection with the Equipment within 14 Working Days of termination of this Agreement. The Client shall remove all stored programs from the Customer’s computer system provided the Customer is not legally obliged to keep the programs for a longer period. This Clause shall not prejudice or affect any other right of action or remedy or obligation which shall have occurred or shall accrue thereafter to either of the parties.
13. INTELLECTUAL PROPERTY RIGHTS
13.1
All Intellectual Property Rights of R the Company in any Equipment and ancillary documentation shall at all times for the Duration Period of this Agreement remain vested in R the Company.
14. DATA PROTECTION
14.1
All information, mail messages and other data stored on R the Company’s computer system will be treated as private and solely the property of the Customer at all times and will not be duplicated, copied, reproduced or viewed publicly in any way except with express or implied permission of the Customer and/or for the purpose of R the Company’s back up services and/or providing the Customer with the Services and/or for R the Company’s own internal purposes such as market research.
14.2
R the Company expressly points out to the Customer that by entering into this Agreement the Customer acknowledges and agrees that once the Customer’s unencrypted data passes onto the Internet, it is not secure and is open to unscrupulous use. R the Company cannot accept responsibility or liability for any data or information that becomes available by such means against the wishes of the Customer and R the Company recommends the use of encryption for transfer of sensitive data or information.
14.3
The Customer accepts that R the Company will put its name on its mailing list for receipt of product information and other advertising material from R the Company unless it informs R the Company in writing that it does not wish to receive such material.
14.4
The Customer accepts that the register of the Naming Organisation will include the Customer’s name and address, administrative partner and technical partner and other details relating to them. This information (if it refers to individuals) is personal data for the purposes of the Data Protection Act 1984. The Customer accepts that the Naming Organisation may allow other organisations and members of the public to access the data for the purpose of obtaining information about the registration of the domain name(s) or any other related purpose.
15. FORCE MAJEURE
15.1
R the Company shall not be liable for any failure in performing its obligations under this Agreement due to circumstances beyond its reasonable control.
16. INSURANCE
16.1 Obligation to Insure
The Customer shall take out and maintain at its own cost insurance against any property loss insuring the Equipment for its full replacement value against all usual risks until returned if applicable to R the Company.
17. COMPLAINTS
The Customer should address any complaints concerning the provision of the Services to R the Company at R the Company’s address shown in Clause 1.1 or by sending an email to complaints@rthecompany.eu.
18. ASSIGNMENT
Neither this Agreement or any rights or obligations hereunder may be assigned or transferred or sub-contracted by the Customer in part or in whole to a third party, without the prior consent of R the Company such consent not to be unreasonably withheld. R the Company may on providing notice to the Customer assign this Agreement in part or in whole to any third party.
19. THIRD PARTY RIGHTS
Nothing in this Agreement shall be taken as granting any rights expressly or impliedly whether contractual or statutory to persons other than R the Company and the Customer, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
20. IMPORTANT INFORMATION FOR PLACING ORDERS
The following information is provided to Customers in compliance with EU Directive No. 2000/31/EC (the e-Commerce Directive):
20.1
The following are the steps to be taken by the Customer to place an order using R the Company’s site. Orders may only be placed in English. Orders will be acknowledged via email within 1 business day from placing the order. The order steps are the same as for hosting, SiteMuze hosting,vps servers, dedicated servers & other services, except domain name registration e.g click on your desired package on the website or in the clientarea. 2. Enter address details or, if existing customer account number/domain name and password 3. Miscellaneous: enter password, where did you here about us / order software 4. Finalise/Confirm order / review everything / enter payment details.
20.2
The Customer may check to see whether an order has been placed correctly and if necessary correct any errors by taking the following steps: Order step “4” allows to change all entered data by clicking the steps on navigation bar
20.3
Once an order has been placed it will be filed by R the Company and will be accessible to the Customer only after the necessary administrative steps, activation steps and processes have been taken.
20.4
This site is owned and operated by R the Company Limited a company registered in England and Wales (Co. Reg. No 08389542) whose registered office is at R the Company Limited, 26 York Street, London W1U 6PZ, United Kingdom.
20.5
The Customer may contact R the Company by calling +44 20 3500 0201 or by writing to us at R the Company Limited, 26 York Street, london W1U 6PZ, United Kingdom.
20.6
Our VAT number is GB171645015.
21. GENERAL
21.1
No delay, neglect or forbearance on the part of either party in enforcing against the other party any terms or conditions of this Agreement shall either be or be deemed to be a waiver in or in any way prejudice any right of that party under this Agreement, unless such waiver shall be in writing.
21.2
Any notice, invoice or other document which may be given by either party under this Agreement shall be deemed to have been duly given if sent by first class post, or by electronic mail or facsimile transmission, to such person and such address as either party shall nominate for this purpose from time to time. Any notice, invoice or other document may also be sent to the Customer by placing it on the Customer’s control panel message board (https://rthecompany.eu/clientarea/). All notices, instructions and communications given on behalf of the Customer shall be deemed to have been given by the Customer’s representative authorised for that purpose.
21.3
No item of Equipment is to be used by any person other than by the Customer or his employee/agent.
21.4
This Agreement shall be construed and governed in all respects in accordance with the Law of England and Wales and the English Courts shall have exclusive jurisdiction in respect of any disputes arising hereunder.
21.5
Each party shall treat as confidential all information received by it from the other party relating to the other party’s business, customers, strategies and plans, and such information may only be used for the purpose of this Agreement and may only be disclosed in strict confidence to its professional advisers or any person to whom disclosure is required by law, to its employees or subcontractors where reasonably necessary for the purposes envisaged by this Agreement, and where otherwise specifically permitted by this Agreement.
22. 30 DAY MONEY BACK GUARANTEE
22.1 Validity
Money Back Guarantee claims must be received within 30 days from the initial date of order.
22.2 Limitations
The 30 Day Money Back Guarantee only applies to Linux and Microsoft Shared Hosting, VPS (Virtual Private Servers), and SiteMuze and is limited to the refund of monthly hosting or basic fee(‘s).
The 30 Day Money Back Guarantee does not apply to any other Services and in particular not to Linux, Windows, and “Website” Dedicated Servers, or the R the Company Cloud Server. All monthly and setup fees for any other Services and in particular for dedicated and managed Server products are non-refundable.
The 30 Day Money Back Guarantee does not include the refund of any additional costs such as Domain Names Registration Fee, Software Licenses, Software shipping and handling fee and any unused or additional traffic charges accrued in the Customer’s account exceeding the included traffic.
22.3 Miscellaneous
No refund will be given on any additional or optional Services or features added from the Control Panel by the Customer.
A Customer switching from one R the Company package to another R the Company package shall be deemed to have exhausted the 30-day period, and shall no longer be eligible for the 30 Day Money Back Guarantee.
A Customer may only use the 30 Day Money Back Guarantee once, and for only one account.
The 30-Day Money Back Guarantee does not apply to certain offers and promotions including, but not limited to, packages ordered with the software bundle and Special Deal campaigns which usually comes with Minimum Term Contracts. R the Company recommends that the Customer checks the Terms & Conditions applicable to the offer before placing an order.
The 30-Day Money Back Guarantee is not available where the Customer has breached any part of these General Terms & Conditions including but not limited to Clause 6 (Customer Obligations) or whose account has been suspended or terminated as a result of such breach.
