TL;DR:
Maria ran a small online gift shop. Her hosting was cheap but unreliable. Every time her traffic spiked, the site crashed. Support was slow, and her business suffered. R the Company moved her to solid, monitored hosting, and now her store works the way it should.

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Maria sat at her kitchen table, surrounded by colourful boxes and stacks of thank-you cards.

It was 8:47 AM, the day of her Valentine’s promotion. She had posted the link to her gift box sale on Instagram and scheduled the email to go out at 9 AM sharp.

This was her big moment.

Last year’s sale had sold out in four hours.

This time, she had more stock, a better landing page, and a well-crafted message.

She sipped her tea, took a deep breath, and opened her website.

It was gone.

“This Page Isn’t Working”

She refreshed. Waited.

Still nothing.

The browser said:

“This site can’t be reached.”

She typed the URL into her phone. Same message.

Panic set in.

She checked Instagram. The DMs had already started:

“Hey, your site isn’t loading. Is the promo live yet?”
“I clicked the link and it just says error.”

By 9:10, she was sweating.

She Contacted Her Hosting Provider

Maria opened a live chat. She explained the situation and waited.

After 12 minutes, someone replied.

“High traffic volume may be affecting performance. Please consider upgrading your plan.”

She blinked.

She wasn’t looking for an upsell. She needed help.

She asked how long it would take to restore the site.

“Our support team is looking into it. Please allow 24 to 48 hours.”

She stared at the screen.

That was the entire sale window.

What Was the Real Cost?

By midday, she had over 100 unanswered DMs and more than 300 bounced site visits.

She tried to apologise to her followers, but she knew many wouldn’t wait or return.

That day, she made £58. Last year, it had been £1,800.

And all because her hosting collapsed.

 

It Wasn’t the First Time

She started looking back.

• Black Friday had loaded slowly

• Her product images sometimes failed to appear

• The checkout process glitched randomly

• Updates often broke the layout

She had been blaming herself. Maybe she wasn’t tech-savvy enough. Maybe she needed a better website.

But the truth was clear now.

It was the hosting.

She Considered Giving Up

She opened her laptop that evening and scrolled through hosting options.

They all looked the same. Buzzwords. Packages. None of them answered her real question.

“Will my shop work when people need it to?”

Then, deep in a small business Facebook group, she saw a comment.

“Moved my site to R the Company last year. No crashes since. Best thing I ever did.”

She clicked.

A Company That Spoke Her Language

Their homepage didn’t show endless packages or technical fluff.

It said:
“Reliable hosting for real businesses. You focus on the shop. We’ll keep it open.”

That was all she needed to hear.

She filled in the form.

They Called Her the Next Morning

Maria expected another upsell pitch.

Instead, the man on the phone asked:

• “What platform is your site built on?”

• “What problems have you had?”

• “How often do you update your products?”

• “Where is your traffic coming from?”

• “Do you run promos regularly?”

He listened. Then explained how they could move her entire website to a cleaner, faster, more stable server. No downtime. No risk.

She said yes.

What R the Company Did in 48 Hours

• Cloned her existing website

• Migrated it to a new hosting environment

• Optimised images and scripts for speed

• Configured caching and security settings

• Enabled SSL correctly

• Set up daily backups

• Monitored for traffic spikes

By the end of the second day, her shop was live again.

She clicked through the pages. Everything was fast. Smooth. Clean.

She tested on her phone. It loaded instantly.

What She Noticed Right Away

The next small promotion she ran, everything worked.

Her site handled five times the normal traffic.

Orders came through quickly. No errors. No abandoned carts due to slowness.

Even better, customers wrote to say the new site felt faster and easier to use.

One wrote:

“Checkout was a breeze. Loved the new layout too.”

Hosting Wasn’t Just a Place. It Was the Foundation

Maria realised that her site wasn’t broken.

Her hosting was holding it back.

The builder she used was fine. The products were good. Her branding was strong.

But none of it mattered if the site went offline the moment people showed up.

What She Gets Now

R the Company gave her:

• Fast, reliable hosting

• Ongoing support with real humans

• Traffic monitoring

• Daily backups

• Page speed optimisation

• Plugin compatibility testing

• Security updates

• Peace of mind

She also gets performance reports each month, so she knows how her site is behaving.

Ask Yourself

• Does your site slow down during busy times?

• Have you had random crashes or loading errors?

• Does your hosting company ignore you or sell you more instead of fixing the issue?

• Do customers message you instead of completing orders?

Then your hosting might be the weak link.

Maria Thought It Was a Tech Problem

It wasn’t. It was a people problem.

Her old host didn’t care.
R the Company did.

And now, her shop works the way it should.

Want Hosting That Won’t Let You Down?

➡️ Switch to R the Company today

Real support. Reliable uptime. Hosting that helps your business grow.