TL;DR:
Lisa’s website kept breaking at the worst times. Updates crashed it. Customers messaged her instead of ordering. She was exhausted trying to fix things herself. When she let R the Company take over, everything changed. Now her site is stable, fast, and no longer her problem.
Lisa’s day always started with coffee and her laptop.
She’d check orders, update the daily specials, maybe post a photo or two of her cupcakes on Instagram.
She loved running her own bakery, but she hated what came next.
Every week, something on her website broke.
It Started Small
At first, it was little things.
The “Contact Us” form stopped working.
Then, one of the images on her homepage wouldn’t load.
A few days later, her mobile view looked strange.
She refreshed. Cleared the cache. Waited.
Then she messaged her old web designer, who no longer replied.
Then the Site Went Down
One Saturday morning, her most popular day, Lisa opened her website, and saw nothing.
Just a blank white screen.
She tried it on her phone. Same result.
No site. No menu. No online orders.
She stood still in the middle of the kitchen, holding a tray of freshly iced cupcakes. Her first thought wasn’t even technical. It was worse.
“How many customers am I about to lose?”
The Panic Spiral
Lisa tried logging in. Error.
She Googled the message. Something about “critical error in WordPress.”
Her hosting provider offered an online help chat.
“Please restore from your last backup.”
She had never made a backup.
Then came the support delay:
“A technician will respond in 24–48 hours.”
She had no idea what to do.
By lunchtime, three customers had called to say they couldn’t place an order.
By closing time, she’d lost £400 in sales.
She Tried to Fix It Herself
Lisa spent that evening on forums.
Someone said it might be a plugin conflict.
Someone else said maybe she updated WordPress too soon.
Another person recommended switching to another host entirely.
None of these people seemed sure. And none of them offered help.
So she rolled up her sleeves, clicked into her control panel, and clicked “update all.”
The site came back, barely. The layout was broken. The colours were wrong. The images didn’t load on mobile.
But it was “technically” back.
Her Confidence Was Gone
Lisa stopped updating the site. She stopped changing her menu. She even stopped checking her dashboard.
She was scared of breaking it again.
Customers started calling or messaging her on Instagram instead of using the site. Some just gave up.
Her bakery stayed busy, but online orders dropped by half.
One regular told her,
“I wanted to order for my niece’s birthday, but your website was acting weird, so I went somewhere else.”
That one sentence stuck with her.
The Breaking Point
Two months later, Lisa tried uploading a new seasonal banner to the homepage.
She clicked “save.”
The site crashed again.
This time she didn’t even try to fix it. She closed the laptop, walked to the kitchen sink, and cried.
That night, she posted in a small business Facebook group:
“Does anyone know someone reliable who can just keep my website from falling apart every week?”
The Reply That Changed Everything
Within minutes, someone replied:
“Try R the Company. They maintain my website, and I haven’t touched a single update in over a year. No crashes. No stress.”
Lisa clicked the link. The tagline made her pause.
We take care of your website, so you don’t have to.
That sounded like exactly what she needed.
She filled in the contact form that night. R the Company replied within two hours.
The First Email From R the Company
Hi Lisa,
Thanks for reaching out. We’ve checked your site. You’ve got:
Outdated plugins
A theme that hasn’t been supported since 2021
No backups
No security plugin
Auto-updates turned on without testing
Let us help you fix this and prevent it from happening again.
What They Did in the First 48 Hours
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Installed a backup system
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Disabled unsafe auto-updates
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Updated the theme safely
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Fixed layout issues
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Added a firewall and malware scanner
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Connected her to faster hosting
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Set up monitoring so they’d know if anything ever went down
Lisa didn’t have to lift a finger.
What Life Looked Like After
She started updating her menu again.
She added seasonal cupcake photos.
She even posted new blog content with baking tips.
She felt safe.
She stopped worrying that clicking “save” would crash her homepage.
R the Company emailed her once a month with a maintenance report:
“Here’s what we’ve updated, fixed, and secured.”
Every time, it reminded her, she wasn’t alone in this anymore.
A Story She Tells Other Small Businesses Now
Lisa now tells every shop owner she meets the same thing:
“Your website shouldn’t stress you out. It should just work.”
She learned that the hard way.
But since switching to R the Company’s maintenance service, she hasn’t had a single site crash. Not one.
Her online orders are back up.
Her customers trust her again.
And she’s proud to send people to her website.
What Website Maintenance Really Means
Here’s what Lisa gets each month from R the Company:
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Plugin and theme updates
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WordPress core updates
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Testing before and after all changes
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Daily backups
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Uptime monitoring
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Security scans
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Performance checks
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Error detection and fixes
And Most Importantly?
Peace of mind.
Lisa doesn’t worry about websites anymore.
She worries about cinnamon vs vanilla. Chocolate ganache vs lemon glaze.
She’s back to doing what she loves, while her site stays fast, stable, and online.
Ask Yourself:
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Has your site crashed in the past six months?
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Do you avoid logging into your dashboard out of fear?
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Do you rely on luck to get through updates?
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Have customers messaged you saying your site wasn’t working?
Then you’re exactly where Lisa was.
You Don’t Need a New Website. You Need One That Works.
R the Company won’t rebuild your site unless it’s necessary.
They’ll stabilise, protect, and maintain what you already have, so you can stop worrying and get back to work.
Let Us Handle Your Website Maintenance
➡️ Start your website maintenance with R the Company today
Full updates, full backups, no crashes. Ever again.
