TL;DR:
Jordan’s tech repair site looked good on his laptop, but was failing on phones. Most of his traffic came from mobile, and he didn’t even know the layout was broken. R the Company fixed the layout, speed, and usability. Now his site works everywhere.

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Jordan ran a small electronics repair shop.

His service was solid. Fast turnaround. Fair pricing. Local pickup available. People trusted him with their phones, tablets, and even game consoles.

He had a clean website. Or so he thought.

It looked good on his laptop. The banner image loaded quickly. His contact form worked. The reviews section had stars and smiling faces.

But sales were slow.

A Customer Gave Him a Clue

A regular messaged him on WhatsApp.

“Hey, I was showing your site to a friend, but it looked weird on my phone. Just a heads up.”

Jordan paused.

He hadn’t checked his own site on mobile in months.

He pulled out his phone, typed the URL, and frowned.

The homepage was tiny. The buttons were half off the screen. The navigation menu didn’t open. The phone number wasn’t clickable. The gallery wouldn’t scroll properly.

This was how most people were seeing his business.

The Stats Were Brutal

He checked Google Analytics.

78 percent of his traffic came from mobile devices.

He suddenly understood why bookings were low.

He had built a desktop site for a mobile-first world.

He Tried a Quick Fix

He went into his website builder and tried to switch templates.

It improved a few things, but:

• The formatting broke

• The text overlapped

• The booking form stopped sending

• His reviews disappeared

He reverted to the old version and left it broken. Better to have a clunky site than a broken one.

It Started to Affect Business

People who found him online weren’t converting.

His bounce rate on mobile was over 80 percent.

Even referrals were hesitant after seeing the website.

He had thought the problem was marketing. But it wasn’t. It was design and experience.

Then He Found Help in a Business Group

He posted:

“My website works on desktop but is terrible on mobile. Anyone fixed this?”

A reply came in:

“Same here. R the Company rebuilt mine and mobile sales doubled.”

He clicked the link.

A Clear Promise

The site said:

“We build mobile-first websites for businesses that need to work on every screen.”

He booked a free consultation.

They Asked What He Needed

• “Where do most of your clients find you?”

• “Do they book online or call?”

• “What’s the first thing they usually want?”

• “Have you ever tested your site with a real customer on their phone?”

• “Do you want them to contact you, buy directly, or book?”

Jordan hadn’t thought about any of this.

They had.

The Fix Began with a Full Mobile Audit

They walked through his site on multiple devices.

They showed him:

• Buttons that were too small to tap

• Images that loaded too slowly

• Forms that didn’t auto-fill

• Layouts that didn’t adapt to screen size

• Pages that didn’t prioritise what mobile users needed

Then they got to work.

What R the Company Delivered

• A responsive mobile layout

• Click-to-call buttons

• Optimised images for mobile speed

• A simplified booking form

• Condensed content with expandable sections

• Rewritten headlines for small screens

• Improved navigation with a sliding menu

• Tap-friendly links and large, clear buttons

• Auto-fill enabled on checkout fields

• Faster load time with caching and code cleanup

 

What Happened Next

Jordan checked his site on three different phones. It looked sharp. Loaded fast. Made sense.

He asked a customer to try it in front of him.

She opened it, scrolled, tapped “Book Now,” and filled the form in under 30 seconds.

She smiled.

“That was really easy. Some sites are a nightmare.”

The Numbers Agreed

• Bounce rate dropped from 80 percent to 25

• Mobile bookings tripled

• Time on site increased

• His Google ranking rose slightly due to mobile performance

• Reviews started mentioning “easy online experience”

He hadn’t changed his prices or offered a promotion.

He had just stopped turning people away.

What Mobile Users Expect

• Speed

• Simplicity

• Big buttons

• Clear direction

• Minimal typing

• No zooming

• No confusion

Your desktop site might be beautiful.

But if your mobile site frustrates people, they leave.

Ask Yourself

• Have you tested your website on your phone this month?

• Can someone book in under 60 seconds?

• Do your images resize correctly?

• Is your navigation easy to tap?

If not, you might be losing customers silently.

Your Website Should Fit the Hands of the People Using It

Jordan built a business on trust and speed.

Now his website reflects that.

Make Your Website Work for Mobile Users

➡️ Get your mobile-first website from R the Company

Because your business isn’t on a desktop anymore.