TL;DR:
Felix was losing money and clients because his domain email setup was broken. His quotes and invoices were flagged as spam or disappeared. R the Company rebuilt his email properly, and now every message reaches the inbox.

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Felix ran a small phone repair shop.

He was good with his hands. He could take apart an iPhone, replace the screen, reassemble it, and test it in under an hour.

What he wasn’t good with was email.

And that turned out to be a big problem.

The Lost Quote

It started with a new lead.

A corporate client needed 15 phones repaired for their staff.

Felix had the call, asked all the right questions, and sent a detailed quote that afternoon.

He waited.

And waited.

By Friday, he followed up. Still no reply.

On Monday, he called the contact directly.

“We didn’t receive anything. Thought you weren’t interested.”

They had already hired someone else.

It Wasn’t a One-Time Thing

Over the next two weeks:

• A customer said his invoice went to spam

• Another asked why he hadn’t replied when he had

• A delivery partner said his dispatch note was unreadable

• A long-time client missed a service reminder

Felix began to realise the problem was deeper.

It wasn’t his message. It was whether the message arrived at all.

He Sent Test Emails

To his own Gmail: spam folder.

To his partner’s work email: blocked.

To his backup address: arrived, but with a big red warning.

He searched his domain name. There was no SPF. No DKIM. No DMARC.

He didn’t know what any of those meant. But the internet said they mattered.

The Damage Was Growing

• Clients weren’t getting invoices

• Leads were ignoring him

• People thought he was unprofessional

• His cash flow slowed

• His confidence dropped

He was thinking about switching back to Gmail, even though it looked cheap on a business card.

Then a Referral Came In

A friend sent him a link.

“R the Company fixed my email problems in two days. Try them.”

He clicked.

They Offered Something Different

The site didn’t talk about email plans or inbox sizes.

It said:

“We fix your email so it actually works.”

Felix booked a session.

What They Found

• No SPF record

• No DKIM signature

• No DMARC policy

• Outdated MX records

• Shared IP with poor reputation

• Poor domain alignment

They explained each one clearly. No jargon.

They offered to fix it all and monitor it going forward.

What They Did

• Created a proper SPF record

• Enabled DKIM signing

• Added a DMARC policy to monitor misuse

• Cleaned up his DNS records

• Tested inbox delivery across providers

• Checked blacklists and reputation scores

• Moved him to a reliable email host connected to his domain

The Results Were Clear

His next quote landed within seconds.

No spam folder. No error message. Just a reply:

“Thanks! We’d like to go ahead.”

Invoices were paid on time again.

Feedback forms came in.

He stopped wondering if people were ghosting him or just never receiving anything.

What He Gets Now

• Clean domain email

• Proper authentication

• Reliable sending IP

• Monitoring

• Real support

And he feels like a real business again.

Ask Yourself

• Do your emails go unanswered?

• Have clients said they never saw something?

• Do you use Gmail just to be safe?

• Have you ever lost a sale because of silence?

You might have an email delivery problem.

Don’t Let Your Domain Work Against You

Felix didn’t need better marketing. He needed working communication.

Make Sure Your Emails Arrive

➡️ Fix your domain email with R the Company

Your words matter. Make sure they’re received.